Privacy Policy

1. Introduction

This Privacy Policy explains how Tixian ("Tixian", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website (tixian.io), mobile applications (Tixian Host and Tixian Attendee), and related services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Name, email address, phone number
Account login credentials
Event details, descriptions, images, and communications
Payment-related information (processed by third parties)
Support requests and communications

2.2 Information Collected Automatically

IP address and device identifiers
Browser type, operating system, and app version
Usage data, logs, and interaction analytics
Cookies and similar tracking technologies

2.3 Payment Information

Tixian does not store credit card or banking information. Payments are processed securely by third-party providers such as Stripe, Apple, and Google, subject to their respective privacy policies.

3. How We Use Information

We use personal information to:

Provide and operate the Platform
Create and manage user accounts
Process transactions and subscriptions
Deliver tickets and event communications
Send service-related notifications
Improve functionality and performance
Prevent fraud, abuse, and security incidents
Comply with legal obligations

4. Legal Bases for Processing

Where required by law, Tixian processes personal data based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

5. Sharing of Information

We may share information with:

Event Hosts (to fulfill ticket purchases)
Payment processors (Stripe, Apple, Google)
Messaging providers (SMS and email delivery)
Analytics and infrastructure providers
Law enforcement or authorities when required

We do not sell personal information.

6. Marketplace Disclosure

Tixian is a marketplace platform. When you purchase a ticket, certain information may be shared with the Host of the event for fulfillment, communication, and legal compliance. Hosts are independent data controllers and are responsible for their own privacy practices.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain sessions and authentication
Analyze usage and performance
Improve user experience

You may disable cookies through your browser settings, though some features may not function properly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct or update information
Request deletion of your data
Withdraw consent where applicable
Object to certain processing activities

Requests may be submitted to support@tixian.io.

11. International Data Transfers

Your information may be processed and stored in jurisdictions outside your country. By using the Platform, you consent to such transfers, subject to applicable laws.

12. Children’s Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Third-Party Services

The Platform integrates with third-party services. We are not responsible for the privacy practices of third parties, and you should review their policies independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email. Continued use constitutes acceptance of the updated Policy.

15. Contact Us

Email: support@tixian.io
Website: https://tixian.io